Delivery Information
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value
items. In such cases, charging a nominal delivery charge helps them offset
logistics costs. Please check your order summary to understand the delivery
charges for individual products.
For order of Rs. 499 and below a nominal amount of Rs 50
will be charged as shipping fee, orders of Rs 500 or above are delivered free.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time
specified on the product page. Business days exclude public holidays and
Sundays.
Estimated delivery time depends on the following factors:
The Seller offering the product
Product's availability with the Seller
The destination to which you want the order shipped to and
location of the Seller.
Are there any hidden costs (sales tax) on items sold by
Sellers on Porterbees?
There are NO hidden charges when you make a purchase on Porterbees.
List prices are final and all-inclusive. The price you see on the product page
is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if
at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each
seller?
You have probably noticed varying estimated delivery times
for sellers of the product you are interested in. Delivery times are influenced
by product availability, geographic location of the Seller, your shipping
destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't
have to enter it every single time) to know whether the product can be
delivered to your location.
If you haven't provided your pincode until the checkout
stage, the pincode in your shipping address will be used to check for
serviceability.
Whether your location can be serviced or not depends on
Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products
to your location
The availability of reliable courier partners in your
location
At times Sellers prefer not to ship to certain locations.
This is entirely at their discretion.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier
partner servicing your location to accept cash as payment at the time of
delivery.
Our courier partners have limits on the cash amount payable
on delivery depending on the destination and your order value might have
exceeded this limit. Please enter your pin code on the product page to check if
COD is available in your location.
I need to return an item; how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will
receive a call explaining the process, once you have initiated a return.
Wherever possible Logistics Partner will facilitate the
pick-up of the item. In case, the pick-up cannot be arranged through our
logistic partner, you can return the item through a third-party courier
service. Return fees are borne by the Seller.
What do the different tags like "In Stock",
"Available" mean?
'In Stock'
For items listed as "In Stock", Sellers will
mention the delivery time based on your location pincode (usually 2-3 business
days, 4-5 business days or 4-6 business days in areas where standard courier
service is available). For other areas, orders will be sent by Registered Post
through the Indian Postal Service which may take 1-2 weeks depending on the
location.
'Available'
The Seller might not have the item in stock but can procure
it when an order is placed for the item. The delivery time will depend on the
estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be
pre-booked for you. The item will be shipped to you on the day of its official
release launch and will reach you in 2 to 6 business days. The Preorder
duration varies from item to item. Once known, release time and date are
mentioned.
'Out of Stock'
Currently, the item is not available for sale. Use the
'Notify Me' feature to know once it is available for purchase.
'Imported'
Sometimes, items have to be sourced by Sellers from outside
India. These items are mentioned as 'Imported' on the product page and can take
at least 10 days or more to be delivered to you.
'Back in Stock Soon'
The item is popular and is sold out. You can however 'book'
an order for the product and it will be shipped according to the timelines
mentioned by the Seller.
'Temporarily Unavailable'
The product is currently out of stock and is not available
for purchase. The product could to be in stock soon. Use the 'Notify Me'
feature to know when it is available for purchase.
'Permanently Discontinued'
This product is no longer available because it is obsolete
and/or its production has been discontinued.
'Out of Print'
This product is not available because it is no longer being
published and has been permanently discontinued.
Does Porterbees deliver internationally?
As of now, Porterbees doesn't deliver items internationally.
You will be able to make your purchases on our site from
anywhere in the world with credit/debit cards issued in India and 21 other
countries, but please ensure the delivery address is in India.